What should I do if USPS says my order was delivered, but it's not here?

If your package's tracking status indicates "delivered," but you have not received the package, don't worry! Most of the time you just need to wait another business day. This article outlines all the steps to take in such a situation.

1. Wait an Additional Business Day

Sometimes, delivery vehicles equipped with GPS systems may trigger a premature "delivered" status. Give it an extra business day, as the package could have been marked as delivered mistakenly and is likely on its way.

2. Verify Shipping Address Accuracy

Double-check the accuracy of the shipping details you provided during the checkout process. Any information you input is directly transmitted to the post office. Note that we cannot assume responsibility for errors in the address you provide.

3. Contact Your Local USPS Post Office

For prompt and efficient assistance, get in touch with your local USPS post office. To expedite resolution, it's recommended to contact the local post office directly instead of using the USPS hotline. Inquire about the delivery personnel and request specific details about the delivery in question.

4. Insurance

Since we always ship with insurance, you can can file a claim claim regarding an undelivered USPS package here. 

Conclusion

Please note that LunaMD cannot provide reimbursement or re-shipment for orders affected by post office errors, incorrect addresses entered during checkout, or incidents of theft from a property.

We appreciate your understanding in this matter. If you find yourself in the situation described, these steps will help you navigate the process and seek resolution effectively.