I referred a customer but didn't get a commission. What's going on?

Created by Copeland Van Dyke LLC, Modified on Sun, 23 Jul 2023 at 04:11 PM by Copeland Van Dyke LLC

At LunaMD, we highly value our affiliate partnerships and are dedicated to ensuring that all referrals are accurately attributed to the right affiliates. We offer multiple methods for affiliates to refer customers to our website, including:

  • Unique Referral Link
  • Unique Discount Code
  • Unique QR Code

When a referral uses any of these methods to make a purchase, the sale is automatically credited to the corresponding affiliate. However, there are instances where referrals may directly visit our website (LunaMD.com) without utilizing an affiliate's discount code or referral link. In such situations, it becomes challenging for us to determine the correct affiliate responsible for the referral.

If you are a LunaMD affiliate and suspect that some of your referrals might have gone unattributed, there's no need to worry! We have a solution in place to help you get the rightful credit for these referrals. Please follow these steps to address this issue:

Submit a Help Ticket

Reach out to our support team by submitting a help ticket here. This ticket should include the following information:

  • The name of the person you referred.
  • The email address of the person you referred.
  • The date on which you initially referred the person to LunaMD.

Our Investigation

Once we receive your help ticket, our team will conduct a thorough investigation to locate the individual in our system.

Association with Your Affiliate Account

If we successfully locate the referred individual in our records and verify your referral, we will manually associate them with your affiliate account. This means we will place them in your downline, and you will receive a commission for their initial purchase as well as any future purchases, as if they had made their first purchase through your affiliate link.


At LunaMD, we believe in fair and transparent practices, and our aim is to ensure that all affiliates receive proper recognition for their efforts. Our support team is always ready to assist affiliates in resolving any issues related to unattributed referrals, so please don't hesitate to reach out if you encounter such a situation. Together, we can continue to provide exceptional anti-aging solutions to our customers while rewarding our valued affiliates for their hard work and commitment.

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